PRESTIGIOUS PRIZE
The Wireless Networks Group's Product
Realization Center (PRC) at Mount Olive, N.J., has added another
trophy to its crammed case, and it's a big one -- the prestigious
Shingo Prize for the year 2000, awarded for excellence in
manufacturing that impacts customer satisfaction. Together
with the Deming and the Baldrige, it's one-third of manufacturing's
"triple crown."
The prize recognizes Mount Olive's continuous quest for self-
improvement, with record results. Cycle times, inventory and
quality at the PRC have become internal benchmarks throughout
Lucent. Production has risen 50 fold. And the team has wrung
out 58 percent of the cost of the flagship CDMA PCS minicell
wireless base station in its first four years of production.
Employees celebrated their achievements yesterday at the
PRC with Bill Wiberg, president of AMPS/PCS, Ed Hines, Wireless
Provisioning, Engineering and Development vice president, and
Lynn Mercer, Manufacturing and Global Provisioning vice president.
Wiberg noted that it had taken 14 months to build the first
1,000 minicells, and just four months to build the first 1,000
Flexent(r) modcells, the next product introduction, with more
capacity than minicells. The prize is a testiment to what
employees have accomplished, he said. Hines agreed, noting that
he believed employees were up for the challenges of the future,
presented by high growth projections for wireless around the
world.
In its six years, the Mount Olive PRC has been awarded three
ISO certifications and two Quality New Jersey awards, the most
recent one the gold Governor's Award presented by New Jersey
Governor Christine Todd Whitman. "We thought we'd try for the
Shingo in 2001, and applied this year just to get feedback so
we could improve ourselves," Mercer said. Surprised to learn
the PRC's application had won them a site visit, Mercer told
award officials, "Bring it on," even though the center was in
the midst of filling customer orders, ramping new products
and transferring other products to Campinas, Brazil, and
Shanghai, China.
Examiners were impressed with employees' strong commitment
to customers and process improvements. "We were surprised and
delighted to learn we'd won," Mercer said. "I'm very proud
of our employees and what they've accomplished."
The Shingo Prize is named for Japan's Dr. Shigeo Shingo,
who devised just-in-time manufacturing and other manufacturing
improvement principles. It's open to manufacturers in the
United States, Canada and Mexico, and to researchers throughout
the world. The prize will be presented to Lucent and seven
other winners in May. -- by Suzanne Sidhu

FYI

GLOBAL DAYS OF CARING
Lucent employees around the world
are gearing up for the first Global Days of Caring weekend
of the year. Here's what some of your Lucent colleagues
will be doing on April 29 and 30.
-
Taiwan -- A team of employees at each of the four Lucent
locations in Taiwan will select an ancient building, such
as a temple, to clean and help restore its position of
culture and elegance. These buildings have been designated
by the government as protected due to their cultural value.
Contact: Ingrid Hung at 886-2-2514-5068 (ihung@tw.lucent.com)
-
Arizona -- Volunteers in Tucson have planned a zoo outing
for students from the Howenstein School, a facility for
mentally and physically challenged children and young adults.
This trip is a reward for the children who volunteer at
World Cares, a non-profit agency in Tucson that provides
World Relief, and TOOLS-4-SCHOOLS, an organization that
provides school supplies for underprivileged children from
Head Start through junior high. Contact: Catherine Carter
at 1-800-228-4894, ext. 58098
-
New Jersey -- Employees are invited to help the Morris
Land Conservancy refurbish Historic Craftsman Farms, located
in Parsippany-Troy Hills. Volunteers will help groom the
garden, clear natural ravines, remove non-native plants
and restore pond banks. Children age/s seven years and
over are invited. Contact: Betty Torell at
bettytorell@lucent.com or call 1-908-559-6406.
Remember, with your help, organizations may qualify for a
Lucent Cares grant of up to $5,000. Sign up for your
favorite project today.

INDUSTRY WATCH

NORTEL SIGNS MOU WITH STARONE
Nortel received a memorandum
of understanding from Germany's StarOne to provide infrastructure
and applications solutions for broadband services valued at
$224 million. [WSJ, 4/17]
JUNIPER CHIP THWARTS HACKER ATTACKS
Juniper Networks said
a new chip for its Internet-switching equipment will detect
and deter hacker attacks on the Web. The chip could be helpful
in preventing and responding to "denial of service" attacks.
[WSJ, 4/18]
TEXAS INSTRUMENT EARNINGS
Texas Instruments first-quarter
profit soared 67 percent as sales of its digital signal processors
(DSP) used in wireless phones and other devices rose sharply.
Sales of DSPs grew 49 percent in the wireless-phone category.
Sales to general users grew 71 percent. However, sales of DSPs
for use in hard drives declined. [WSJ, 4/18]

SPEAK UP
